Last updated: 13 October 2026
This Privacy Policy explains how personal information is processed when users contact the author of Headache Explorer.
1. Data Controller
Silvio Coccaro - Silcosoft
Italy
2. Information Collected
The contact form collects the following information:
- Name
- Email address
- Message subject
- Message content
The server also processes technical information necessary to receive and protect requests. The anti-abuse system records a hash derived from the connecting IP address and the time of accepted requests.
Please do not include medical records, diagnoses or other sensitive personal information in your messages.
3. Purpose and Legal Basis
Personal information is used to receive and respond to questions, suggestions and error reports concerning Headache Explorer.
The legal basis is the data controller's legitimate interest in handling correspondence initiated by users and protecting the contact service, under Article 6(1)(f) of the GDPR.
4. Data Retention
Contact messages and related correspondence are ordinarily deleted within 30 days of receipt.
Information may be retained longer when necessary to comply with legal obligations or to establish, exercise or defend legal claims.
The anti-abuse system uses a rolling 24-hour window. Expired records are removed when subsequent requests are processed. Hosting logs and backups may follow separate retention schedules.
5. Hosting and Recipients
Messages are transmitted through HTTPS to the Silcosoft website and delivered to the author's email account.
The website and email services are hosted by Aruba, which may process technical information necessary to provide these services.
Personal information is not sold or used for advertising.
6. Your Rights
You may request access to, rectification or erasure of your personal data, restriction of processing, or object to processing, subject to applicable legal conditions.
To exercise your data protection rights, please use the contact form available in the Headache Explorer application.
You may also lodge a complaint with the Italian Data Protection Authority.
7. Security
The contact service uses HTTPS, server-side validation and rate limiting to reduce unauthorized use and abuse.
However, no method of electronic transmission or storage can guarantee absolute security.
8. Changes to This Policy
This Privacy Policy may be updated when necessary. The revision date will be displayed at the top of this page.